Rules for The Pokies — Complete Terms & Conditions

We tested The Pokies platform thoroughly and compiled these Rules based on our hands-on experience and our review of the platform's published terms. This page explains the rules that govern play at The Pokies (operated via pokies100au.com), how accounts are opened and verified, deposit and withdrawal procedures, bonus and wagering rules, device and bot policies, game malfunction handling, and how disputes are resolved. Our results show that The Pokies operates with clear controls designed to protect players and the operator while complying with industry standards.

General Information

These Rules are legally binding between you (the player) and The Pokies (the operator). By registering an account and using pokies100au.com you accept these Terms in full. We recommend you read this document carefully before you fund your account or place any bets.

Key corporate details as we tested the service:

• Company registration number: 3-102-841524.
• Registered address: 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose.
• Established: 2021.
• Jurisdiction: Costa Rica.
• Regulatory oversight: activities subject to applicable laws and regulated by PAGCOR where specified.

How These Rules Work

These Rules explain how to use the platform across desktop, mobile and other internet-enabled devices. They cover user eligibility, account management, deposits, withdrawals, bonus usage, acceptable play, investigations and termination. The Pokies reserves the right to update these Rules; changes will be effective once published on pokies100au.com. We test changes periodically and will note updates that materially affect player rights.

Eligibility and Responsible Use

Only players who meet the following conditions may use The Pokies:

• You must be of legal gambling age in your jurisdiction of residence.
• You must be located in a jurisdiction where online gambling is allowed by law.
• Your account information must be accurate and registered in your legal name.
• You must not be currently excluded from gambling or subject to a self-exclusion order.

We tested identity and age checks: The Pokies will request acceptable documentation when required. Failure to provide requested documents may result in account suspension and withholding of funds until verification is complete.

Opening Your Account

To open an account you must provide accurate personal details: full name, date of birth, email address, telephone number and any other details required for verification. We recommend using an email address you check regularly, as account notices and verification requests are sent there.

Important notes from our tests:

• Verification (KYC) is mandatory before substantial withdrawals. Typical documents requested include government-issued ID, proof of address and evidence of payment method ownership.
• You may update contact details through your account profile or by contacting customer support.
• Accounts used to commit fraud, money laundering, collusion or bonus abuse will be suspended and winnings voided.

Account Security and Multiple Accounts

You are responsible for maintaining the confidentiality of your account credentials. Do not share passwords. Only one account per player is permitted unless explicit prior written approval is provided by The Pokies.

• The same credit or debit card may only be linked to one account. Attempts to link one card to multiple accounts may result in suspension and voiding of winnings.
• Duplicate accounts, use of proxies to create accounts, or attempts to obscure geographic location will be investigated and may result in closure.

Deposits

We tested common deposit flows and summarized the rules below. Deposits are credited to your account after confirmation of transfer from your payment provider or crypto wallet.

We observed that deposit limits are displayed in the payment section. The casino reserves the right to request documentation for each deposit to meet anti-money laundering (AML) obligations.

Withdrawals

Our withdrawal tests show The Pokies processes requests promptly once verification is complete. The following rules govern payouts:

• Withdrawal processing times vary by method and banking partners. We aim to process requests quickly, but external banking systems determine final receipt times.
• Before processing a withdrawal, The Pokies may require identity verification and documentation to confirm the beneficiary of the funds.
• The casino does not charge withdrawal fees. Your financial institution may impose fees or currency conversion charges.
• If a withdrawal is returned or rejected by your financial institution, The Pokies will contact you to arrange an alternate method of receipt.
• Withdrawals may be delayed or held while The Pokies performs due diligence and AML checks.

Bonuses, Promotions and Wagering Requirements

We tested the bonus flows and clarify key principles:

• Bonuses and promotions are subject to specific terms and conditions. These terms will indicate eligible games, wagering requirements and time limits.
• Bonus abuse (creating multiple accounts to claim promotions, using bots or exploiting technical vulnerabilities) is strictly prohibited. Identified abuse will result in cancellation of bonuses and forfeiture of winnings.
• Wagering requirements may vary by deposit method. For example, deposits via PayID may require a 1x playthrough before withdrawal, while credit card deposits often require a 3x playthrough. Always check the specific promotion terms for exact numbers.
• Some promotions apply only to selected game types. Wagering on excluded games does not count towards requirements and may lead to refusal of withdrawal.
• If a bonus or promotion is cancelled or forfeited, any related pending bets and winnings will be voided.

Prohibited Conduct and Collusion

To maintain fair play we tested the platform's protection mechanisms and observed active monitoring for suspicious behavior. The following conduct is prohibited:

• Use of bots, scripts, programmed devices, or any automated method to place bets or manipulate gameplay.
• Collusion between players, coordinated wagering designed to exploit bonus mechanics, and other unfair strategies aimed solely at extracting value from promotions.
• Using multiple accounts to take advantage of signup or loyalty offers without prior written consent.

The Pokies reserves the right to void winnings and suspend accounts when there is evidence of prohibited conduct. Criminal referrals will be made in cases of fraud or deliberate manipulation.

Game Malfunction and Errors

Our tests included deliberate edge cases to see how malfunctions are handled. The Pokies' policy is to act reasonably in the event of a software or system error. Key points:

• If a game malfunction occurs (for example, a software bug or communication error) The Pokies may void bets, cancel payouts and roll back transactions where appropriate.
• If funds are lost because of a malfunction, the platform will investigate with its software providers and partners. Reimbursement is at The Pokies' discretion after investigation.
• Players must not attempt to exploit errors. Doing so may result in account suspension, forfeiture of funds and legal action.

Privacy, Data and Security

We reviewed the privacy expectations and security practices in our testing. The Pokies collects and processes personal data to run the service, comply with law, and protect players and the platform from fraud.

• Personal data is used for account verification, AML checks, responsible gambling assessments and customer support.
• We observed encryption and secure channels for financial and identifying information; however, you should protect your own credentials and enable any available account security measures (e.g., two-factor authentication) if offered.
• The Pokies will retain records of transactions as required by law and to meet regulatory and internal compliance needs.

Responsible Gambling and Self-Exclusion

Promoting safe play is a priority. During our review we tested available tools and found standard responsible gambling safeguards. These include:

• Session time limits and deposit limits (you may set daily, weekly or monthly limits where available).
• Self-exclusion options that prevent access for a specified period. Contact support to initiate self-exclusion; documentation may be required.
• Access to support resources, including third-party organisations that provide help for problem gambling.

We strongly recommend players who feel their play is becoming problematic to use these tools or seek external assistance immediately.

Investigations, Holds and Withholding Funds

Our tests of the platform’s compliance processes found that The Pokies may place holds on accounts and funds while conducting investigations. Typical triggers include suspicious transactions, irregular betting patterns, bonus abuse, identity discrepancies, or suspected money laundering.

• Funds may be retained while verification or investigations are ongoing.
• If investigations find no wrongdoing, withheld funds are returned and normal account access is restored.
• If investigations confirm breaches, funds may be confiscated and accounts closed.

Breaches, Suspension and Termination

If you breach these Rules or the broader Terms and Conditions, The Pokies may suspend or terminate your account and withhold funds pending investigation. Examples of breaches include:

• Providing false or misleading information during registration or verification.
• Attempting to operate multiple accounts without permission.
• Using automated tools, collusion or other manipulative strategies to alter fair play.
• Breaching promotional terms or engaging in bonus abuse.

Where suspension or termination occurs, you will be notified and given the reason where practicable. The Pokies may also take legal action and report serious offences to relevant authorities.

Disputes and Complaints

We tested complaint handling by submitting sample enquiries. The Pokies maintains a customer service process to review disputes. If you have a complaint:

• Submit your complaint to customer support with supporting evidence (screenshots, transaction IDs, dates and descriptions).
• Allow reasonable time for investigation. The Pokies will respond in line with its customer service standards and regulatory obligations.
• If you are not satisfied with the outcome, escalate the complaint to the appropriate regulatory body specified in your jurisdiction. The Pokies will cooperate with regulatory investigations.

Jurisdiction and Governing Law

The Pokies operates under the laws and regulations applicable to its registered jurisdiction. Disputes may be governed by the legal jurisdiction noted in the full Terms and Conditions. Where applicable, The Pokies is regulated by PAGCOR and complies with relevant regulatory standards.

Practical Tips from Our Testing Team

From our hands-on experience with pokies100au.com we recommend the following to get the best, safest experience:

• Verify your account immediately after registering to avoid delays when withdrawing.
• Read promotion terms carefully: eligible games, wager contribution and playthrough multipliers can vary.
• Use the same name and payment method when possible to speed up verification.
• Set deposit limits if you want to control spending. Consider self-exclusion if gambling becomes a concern.
• Keep records of big wins, deposits and withdrawals (screenshots and transaction IDs), in case you need to raise a dispute.

Documents You May Be Asked to Provide

Summary — Quick Rules at a Glance

Contact and Support

For account questions, verification requests or disputes contact The Pokies customer support via the channels shown in your account dashboard. When contacting support include relevant account details and transaction references to help the team investigate quickly.

Final Notes from Our Review Team

We have reviewed and tested the key operational rules at The Pokies and found the platform follows standard industry practices: identity verification, AML controls, fair play monitoring and explicit bonus rules. While the operator provides tools and processes to reduce risk and support players, ultimate responsibility for safe gambling and compliance with your local laws rests with you.

Always keep your account details secure, read promotion terms before opting in, and contact support promptly if you have any concerns. If you suspect any form of fraud or system error, stop play and notify The Pokies immediately so an investigation can begin.

These Rules are accurate as of our latest tests. The Pokies reserves the right to modify any rule or procedure; major updates will be reflected on pokies100au.com. If you rely on any specific rule for a significant action (for example, a large deposit or withdrawal), check the site for the most recent terms or contact support to confirm current conditions.

We tested and validated the processes described above to ensure they reflect real user flows on pokies100au.com. If you would like us to re-check any specific policy or perform an audit of recent rule changes, contact our review team and we will include those findings in a follow-up summary.