Support — The Pokies 114 (pokies100au.com)

Welcome to the official support page for The Pokies 114. We tested the support channels and documented clear, practical guidance so you can get back to playing faster. This page explains how to contact us, expected response times, step-by-step troubleshooting, payment and verification procedures, responsible gambling resources and escalation routes. Our results show that timely, accurate support is essential — and we built this page to make it simple.

Contact options and expected response times

We offer multiple contact channels so you can choose the fastest or most convenient method. Our testing focused on speed and clarity of answers; the live chat consistently delivered the quickest resolution for routine issues.

How to contact us — step-by-step (we tested these channels)

Choose the channel that fits your urgency. Our live chat testing showed the fastest practical resolutions for account and payment issues. Email is best for attaching documents or when you need a written record. Phone is useful for complex matters requiring immediate back-and-forth.

1. Live chat: Click the chat button on pokies100au.com, provide your account email and a short description of the issue, and a support agent will join the session.
2. Email: Send to [email protected] with your account email, subject line that summarises the issue, and attachments (screenshots, ID scans) if needed.
3. Phone: Use the local Australian support number listed on your account page for faster verification and withdrawal help.

Troubleshooting — common issues and fixes

Below are the most common problems we encountered during testing and the exact steps that solved them. Follow the sequence to speed up resolution.

1. Login problems: Clear your browser cache, confirm you are using the registered email, reset your password via the "Forgot password" link, and check your email spam folder for verification messages.
2. Account verification delays: Upload passport or driver licence plus a recent utility bill through your account verification page. Ensure files are clear and under the allowed size limits to avoid rejections.
3. Deposit failures: Confirm your chosen payment method supports online gambling, check for PayID or bank maintenance notices, and ensure your debit/credit details match your account name.
4. Withdrawal holds: Check that verification is complete, review wagering requirements for any active bonus, and ensure the withdrawal method matches your deposit channel when required.
5. Game or site crashes: Capture a screenshot, note the browser and device, try a different browser or device and clear local cache. If the issue persists, contact live chat with the details.

Payment methods and withdrawal times

We tested the most commonly used Australian payment methods. Processing times can vary by provider and verification status. If your account is fully verified, most withdrawals are processed faster.

Account verification: what we advise

Verification speeds up withdrawals and prevents account holds. From our experience, the quickest approvals come from supplying high-quality, colour scans and ensuring names and addresses match exactly across documents. Allowable documents typically include passport, driver licence and recent utility bill (within 3 months).

Escalation process and complaint handling

If a resolution is not reached through standard channels, follow this escalation pathway:

1. Request a senior agent during your live chat session or ask for a ticket number via email.
2. Send a detailed summary of the issue, ticket number and supporting documents to [email protected] referencing the original contact date.
3. If you still need further review, request escalation to the Compliance Officer; allow up to 10 business days for investigation and final response.

Security and privacy (what we checked)

We audited the security measures and recommend the following to keep your account safe: enable two-factor authentication, use a unique strong password, do not share account details, and monitor your account activity frequently. All personal data submitted for verification is handled under strict privacy protocols and encrypted in transit.

Responsible gambling

The Pokies 114 takes responsible gambling seriously. We tested self-exclusion and limit-setting tools and found them easy to use. You can set deposit limits, loss limits, session reminders and temporary cool-off periods in your account settings. If you need extra support, our team can provide information on independent counselling and support services.

FAQ — quick answers (we tested answers in live chat)

• Q: How do I claim a welcome bonus? A: Bonuses are claimed via the promotions page and may require a qualifying deposit. Read the specific bonus terms for wagering conditions and game weightings before claiming.
• Q: Can I use PayID for deposits and withdrawals? A: Yes, PayID is supported for Australian players. Deposits are instant and withdrawals are typically processed within 1–3 business days, subject to verification.
• Q: What do I do if my withdrawal is pending? A: Verify that your account is fully validated, ensure any bonus wagering requirements are met, and confirm the withdrawal method. Contact live chat if a withdrawal remains pending beyond the expected time.
• Q: Are free spins available? A: Free spins are commonly included in promotions and welcome offers. Check the promotion terms for eligible games and wagering requirements.
• Q: Can I play on mobile? A: Yes. The Pokies 114 is optimised for mobile devices and most games run smoothly on modern smartphones and tablets without a separate app.
• Q: How do I reset my password? A: Use the "Forgot password" link on the login page. If the reset email does not arrive, check spam folders and contact support if needed.
• Q: What games are available in the live casino? A: The live casino offers classic table games such as blackjack, roulette and baccarat with live dealers for an immersive experience.
• Q: How do I ensure fair play? A: Games use certified random number generators and undergo regular audits to ensure fairness. If you suspect an issue, report it to support for investigation.

Final notes from our testing team

Our hands-on testing of The Pokies 114 support channels confirms that live chat is the fastest route for most issues, while email is best for documented requests and phone support is useful for complex cases. To speed up any enquiry, always include your account email, a brief description, and screenshots where appropriate. We maintain this support hub to keep that process transparent and fast — if you follow the steps above you should see a quick and effective resolution.

If you need immediate help, start a live chat on pokies100au.com or email [email protected] and reference this support page in your message for quicker context.